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 Post subject: Help needed!
PostPosted: Thu Mar 07, 2013 9:40 am 
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Posts: 1266
Location: Ockendon
OK, so what was a pain last night is now turning into a nightmare!

I lost one of the bolts from the pivot on my frame and as the UK Rocky Mountain distributor went bust I'm seriously struggling to find a replacement!

It's a Rocky Mountain Element 930 2012 model.

I've spoken to Evens Cycles who I brought it from... They want me to take it to them so they can take a picture of the missing bolt and see what they can do - I can take the picture and send it to them... Feckwits!

So I was hoping that somebody here might have a suggestion other than sell the bike for scrap and get a mainstream bike...

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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 9:47 am 
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Posts: 3548
Location: essex
Do you have a matching one else where on the frame?
take that out go to a fastner shop and get a matching one

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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 9:54 am 
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Location: The land were time forgot
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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 10:07 am 
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Posts: 3602
And if that doesn't work talk to the guys in Canada - RM are a well known make and will help

http://www.bikes.com/main+en+07_400+contact.html


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 Post subject: Help needed!
PostPosted: Thu Mar 07, 2013 10:42 am 
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Posts: 1266
Location: Ockendon
Cheers guys, I've already emailed Canada as well as left messages for them on Facebook and Twitter ;)

It's also the only bolt of that type on the bike!

At the moment I'm thinking about going to Evans and whipping a replacement off a display bike... Lakeside has three Elements in right now!

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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 10:52 am 
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Posts: 3548
Location: essex
I would think that would be reasonable to do while you source a new bolt
if nothing else it would enable you to take that bolt to a fastner shop to match up to get a new one.

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 Post subject: Help needed!
PostPosted: Thu Mar 07, 2013 11:39 am 
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Posts: 1266
Location: Ockendon
I was joking but I hadn't thought about that...

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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 11:43 am 
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Posts: 3548
Location: essex
Hey don't ask don't get
saves having the bike stuck in the shed.

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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 11:58 am 
Posts: 238
U could book a test ride on one take it round corner et voila ? Doubt they'd notice on the return.


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 Post subject: Re: Help needed!
PostPosted: Thu Mar 07, 2013 12:13 pm 
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Posts: 1266
Location: Ockendon
Turner5 wrote:
U could book a test ride on one take it round corner et voila ? Doubt they'd notice on the return.


I like your style Ade :clap:

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 Post subject: Re: Help needed!
PostPosted: Fri Mar 08, 2013 8:36 pm 
Posts: 317
I do hope very much that you are all joking :evil:


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 Post subject: Help needed!
PostPosted: Fri Mar 08, 2013 9:08 pm 
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Posts: 2755
Location: Riding my bike somewhere
AgentOrange wrote:
I do hope very much that you are all joking :evil:

Errrr yep ;-)

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 Post subject: Re: Help needed!
PostPosted: Fri Mar 08, 2013 11:03 pm 
Posts: 317
Sorry, but had enough of the light fingered type this week that my sense of humour has departed


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 Post subject: Re: Help needed!
PostPosted: Sat Mar 09, 2013 10:15 am 
Posts: 238
I have to say that Evans owe me.. They are in my personal experience incompetent buffoons and are my absolute last option.
Sometimes karma needs a helping hand!


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 Post subject: Re: Help needed!
PostPosted: Sat Mar 09, 2013 10:54 am 
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Posts: 500
Location: Stanford-le-hope
Is it still under warranty? It doesn't matter if the supplier has gone bust it is down to the retailer to sort. If it is still under warranty take it back to the retailer and bang your fist on the counter and demand a solution. If they don't play ball threaten them with trading standards. i.e this is a safety issue you could have suffered a mechanical failure resulting in personal injury.
If its not under warranty search for cycle shops in Canada who stock rocky bikes and see if they can help.

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